Shipping Policy
Our shipping policy applies to all orders shipped via Standard within Australia.
We do not ship to countries other than Australia
Australia Fast Shipping
We have a large warehouse in Australia, which can be shipped for free, and we will deliver it to your door for free for every order you make.
Precautions
- If customer need to send to other country please contact customer sevice online before place an order,customer needs to pay additional logistics fee.
- We are not responsible for customs fees or import taxes. If a package is refused for any reason, the customer is responsible for reaching out to us and attempting to have it delivered again. We will not refund a customer if their order is refused.
- The delivery cost will depend on the size and weight of the parcel and where is the country send to, so please tell us your address and the items you are considering ordering.
Contact Customer Service:
- Fill out the contact us form page(Contact us)
- Send message to our offical email box(aolishengau@gmail.com)
Shipping Time
Process time 1-3 working days,delivery time can be shipped within 7 to 15 working days.
Any order placed on nights, weekends, or holidays will be processed the following business day.
Shipping Disclaimer
In the long-term transportation, it is inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Adverse weather conditions as well as catastrophic events can cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Condition. Some carriers may not communicate with you on the phone, and will directly deliver to your door or in your mailbox. If the delivery is not signed, it may be placed at the local post office, and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Hope to get your support.
Parcel Tracking
Once your order is set out from our warehouse, you will revieve an email to confirm that it' s on the way.
Please log into your website account and go to My Orders where you will be able to track the progress of your order by clicking on the Tracking reference number.
How can I track my parcel?
When your order is dispatched, we will send you a dispatch email to confirm that it's on the way to you. Please log into your online account and view your Order History, this will have a link for you to track your parcel - click the link to be directed to the courier's website.
If your parcel has not arrived within the estimated delivery time then please contact our customer Service：aolishengau@gmail.com